Payment Policy

Effective Date: April 28, 2025

1. Introduction
At Ultimate WellNest, we prioritize your security and convenience when making a purchase. This Payment Policy outlines the accepted payment methods, billing procedures, and other relevant terms related to payments on our website www.ultimatewellnest.com.

By making a purchase on our website, you agree to this Payment Policy.

2. Accepted Payment Methods
We accept the following secure payment methods:

• Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
• Shopify Payments (For fast, secure transactions directly through Shopify)
• Authorize.net (For high-ticket transactions and added fraud protection)
• Stripe (For alternative card processing, subject to risk review)
• PayPal (Available for convenience, but not the primary gateway)

All transactions are processed securely, and we do not store your payment details.

3. Payment Processing & Security
3.1 Secure Transactions
All payments are processed through PCI DSS-compliant payment gateways (Shopify Payments, Authorize.net, and Stripe) to ensure the highest level of security.
Your credit card information is encrypted using SSL technology and is never stored on our servers.
Fraud prevention tools are in place to protect against unauthorized transactions.

3.2 Charge Authorization
By submitting payment, you authorize us to charge the full amount of your purchase to the selected payment method.
For large orders, your bank may require additional verification for security reasons.

4. Payment Holds & Processing Time
Some orders may be flagged for manual review by our payment processors to prevent fraud. This can result in delayed processing times of up to 3-5 business days before funds are released.
In rare cases, high-value orders may trigger a temporary hold by the payment processor. If this occurs, we will notify you via email with further instructions.

5. Taxes & Currency
All prices are listed in USD ($).
Sales tax is calculated at checkout based on your shipping address.

6. Pre-Orders & Backorders
In the event that an item is temporarily out of stock, we will notify you with an expected restock date.
Customers may choose to wait for fulfillment or receive store credit for a future purchase.
Backordered items cannot be refunded unless the delay exceeds 30 days.

7. Additional Verification for High-Value Orders
For orders over $5,000, we may require additional identity verification before processing the payment.
This may include photo ID verification or a billing address confirmation request.
Failure to provide requested verification may result in order cancellation.

8. Chargebacks & Dispute Policy
We strictly enforce our chargeback policy to prevent fraudulent disputes.

By purchasing from Ultimate WellNest, you agree to this Payment Policy and our Terms of Service.
All chargebacks will be disputed with supporting documentation, including your agreement to these terms, order confirmation, and delivery records.
Chargebacks initiated in bad faith may result in a permanent ban from future purchases.
If you experience any payment-related issues, please contact us first at hello@ultimatewellnest.com before filing a dispute.

9. Order Cancellations & Refunds
Orders cannot be canceled once they are processed and shipped.
Due to the nature of our high-ticket products, we operate a strict no-refund policy unless the product is defective or damaged upon arrival.
Please refer to our Return and Refund Policy for more details.

10. Subscription Payments (If Applicable)
If we offer subscription-based services in the future, additional terms will apply:
You will be billed automatically at the agreed-upon interval.
You can cancel your subscription at any time before the next billing cycle to avoid charges.
No refunds are issued for partially used billing cycles.

11. Payment Policy Updates
We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting.

It is your responsibility to review this policy periodically.

12. Contact Information
For payment-related inquiries, please contact us:
Email: hello@ultimatewellnest.com
Phone: (877) 801-3777
Support Hours: Monday–Friday, 9 AM – 5 PM EST

By completing a purchase on Ultimate WellNest, you acknowledge that you have read, understood, and agree to this Payment Policy.